Couple Told Disney World Issues are “Not My Problem” by Customer Service
More dissatisfied Disney customers seem to pop up every day. The latest comes from a couple – musician Freeman Arthur and his wife, Amanda – who visited Disney World and were all set to see Rise of the Resistance, an interactive Star Wars attraction located at Galaxy’s Edge in Hollywood Studios. The pair arrived early – or “rope dropped” – but the ride broke down, and they were advised by Disney World employees not to wait in line but to visit other rides. When they returned, the line was full, and they were told no other guests would be let on the line. Rise of the Resistance doesn’t have a virtual queue and is not available for Disney Genie+ (which the couple pays for); their options were to either stand in line – which was no longer possible – or to pay for the Lightning Lane, which would have been an extra $50 on top of what Arthur says was thousands of dollars they had already paid to visit Disney World. But the worst part was customer service, where the first person they talked to lied to them about the lines being unofficial (it was inside the stanchions) and wrote off their problem by telling them they weren’t guaranteed the ability to ride the rides. They then spoke to a supervisor, who told them, “It’s not my problem.” You can see the video below:
https://www.tiktok.com/@freemanarthur/video/7388910354065100063
Can you imagine working in customer service and speaking to a customer like that? The prices at Disney World are insane – and the various apps and services and “virtual queues” are essentially different ways of scamming their guests out of even more money – but ultimately, it doesn’t matter if it costs a nickel to get into the park. These people are paying for a service you provide; you can at least be polite and apologize for the inconvenience they experienced. Nobody’s expecting a refund, but maybe be nice and give them a pair of Mickey ears or something as a gesture. Think about this couple’s experience in relation to the way Disney treats anyone who dislikes their movies and shows, and it’s indicative of the culture at that company, which is one of contempt for its own customers. Nothing is their fault; it’s all on you. Their job is not to make you happy and satisfied with the experience you’re paying for, while your job is to shut up, give them your money, and shut up again. Is it any wonder their rides keep breaking down when they hire people who don’t care about customer service?
For more on Disney World and other theme parks, check out Park Hoppin’ on YouTube!
