Has anyone here successfully deleted a Disney account?

It really isn’t a billing issue – I just don’t want that account to exist anymore.  I had never considered the tax reasons for them to maintain at least some data so thanks for that insight.  That call I made while typing the initial post resulted in me getting a phone number to check the progress of this process, so at least I got that (though I never tried it yet).  I will keep this thread updated in case anyone is interested.

Thanks for the replies!

Another 16 days, another call to disney support.

This time, I did not try to log in first (for reasons explained in previous post).

I was told the account was deleted.  I went to log in, hit ‘forgot my password’, and got an email from them to reset the password.  I then explained to the rep what ‘deleted’ means.  More hold while they talk to supervisors, probably leading to more promises that won’t happen.  At the end of the call, I was told I was put on an expedited list and would be contacted in 3-5 days.  I highly doubt it will happen.  I truly despise this company.  Right up there with Creality and Microsoft on my excrement list.

I did get a letter from my states consumer protection department saying that they would be contacting Disney, which made me smile.  Probably won’t accomplish anything, but it’s still funny.

Also, I will say that the disney support reps have all been friendly and helpful to the best of their abilities.  It’s just that disney’s tech people are as useless as their writers!

• This reply was modified 3 years, 5 months ago by sirjorj.

Update time!  It’s been over a week since I was told I would get a call in 3-5 days (surprise!  no call!) so I called in again.

I would just like to reiterate that my beef is with Disney’s IT setup – I really can’t imagine a scenario where deleting an account should take 14 days.  My beef is not with the support reps, and I am careful not to take it out on them.  I always tell them they have been very nice and helpful because they have always been nice and are being as helpful as they can be.

Until today.

This guy was a dick.  First, he told me that my account was disabled.  I went to disneyplus, clicked on ‘log in’, entered my email address, hit the ‘forgot my password link’, and immediately got the recovery email.  I explained that this was the problem and told him about all the times I had called in and how many times I had already been down this path.  He tried to tell me that I was not told it would take 2 weeks to delete an account (I was told just that about a half a dozen times by now) and that if I was told I would get a call, I would get a call!  As I was clarifying that my beef was with the IT implementations and not the support people, he hung up on me.  No joke.

I immediately called back and fortunately got a non-dick.  I explained the whole story again, he apologized for the inconvenience, talked to a supervisor, and I was told that it should be taken care of in 14 days.  I was also reminded that trying to log in during this would cancel it so don’t do that.  I was given a reference number this time so in 14 days I can call them and do this all over again but might not have to repeat the story.  :)

I didn’t remember the name.  When I talked to the second guy (who was very nice and helpful) I did mention the experience with the first one.  He asked if I wanted to file a complaint but I declined.  I told them if they were interested they could probably look up the call from their recordings and review it.

I really didn’t expect this whole thing to drag out.  If I had I would have taken better notes and probably put it on a web page.  On a related note, if the support system says that the call may be recorded, does that give me the right to record it as well without saying so?  IIRC, the law on that varies from state to state.

Time for another update.  I called in again as it’s been over 2 weeks.  The support rep is pretty sure we talked before, as she remembered my email address!  I gave her my new reference number and she said she saw no evidence that anything had been done since the last call.  She said my account was in some stuck state and she couldn’t do anything about it.  She said she had seen this happen before.  She escalated it to tier 3 and marked it as ‘critical’.

At this point, I’m just doing this to see how it plays out.  I am kind of wondering if Disney+ allows you to change the email address on an account.  If so, I can make a dummy one on my domain, switch it to that address, and then set it to forward back to their support address or something.  We’ll keep that in mind as an endgame option if need be.  ;)

I kind of forgot about this so it has been just over a month since I called but I tried again today and just got off the phone.  I once again got a very friendly support rep and was told that pretty much nothing had happened since the last call.  She mentioned escalating it to tier 3.  I read my notes from the last call and told her that was what I had heard a month ago.  Long story short (and by story, I mean re-run at this point), she said to call back in 14 days!